Returns/Exchanges Policy:

We do accept the returns/exchanges for all the clothing products which were not sewn or modified especially for the customer. Please choose carefully and contact us with any doubts and questions before placing your order.

All one of a kind pieces, sale items and special prices are final. Orders placed with any of these offers are not eligible for refunds or exchanges.

We accept exchange or refund only for the items which are unworn and with their original tags and packaging. Returns must be made within 7 days after receiving the package. Accidente con flores is not responsible for returning both shipping costs nor duty reimbursement and tax in the case of international purchases. You will be responsible for paying for your own shipping costs for returning your item. If you are returning your item from outside the EU please ensure you mark it clearly as a return as we will not be liable for any duties & taxes upon its return. Failure to do so may result in your shipment being returned to you, or any duties & taxes incurred being deducted from your refund. In case of a lost parcel when returning an item, Accidente con flores can not be held responsible. We recommend you ship your returns to us using a registered, trackable and fully insured service.

If you would like to make a return or exchange, please contact us at info@accidenteconflores.com with all the necessary info, including a tracking number for the package being returned to us.
Please allow up to 7 days after receiving back your package, for your return to be processed (remember that the refund will never include the shipping costs). We hold the right to deny exchanges or returns if the items returned do not meet our return policy requirements.

Order cancellation Policy:

Order cancellation can ONLY be done on the same day as your order placement (before the start of the sewing/knitting proccess).

We do not accept any order cancellation after 24h from your purchase.

Shipping:

We ship worldwide within 7 business days, and pack all orders with the greatest care and securely for delivery.

Shipping is done with:

UPS Shipping Company 

All purchases are sent with certified mail and have an international tracking number.

If you have any questions about shipping, have special requests or require an item by a certain date please contact us at info@accidenteconflores.com to arrange.

Accidente con flores is not responsible for lost, misplaced or stolen packages.
Accidente con flores is not responsible for custom fees and handling costs once the package arrives in the destination country.

Payment:

All prices of our pieces are shown in EURO inclusive of taxes but excluding customs duties.

For orders outside of the EU : all applicable duties shall be borne by the customer.

You can pay by the following methods:

Paypal by selecting the ‘PAYPAL’ payment method when checking out

Bank transfer IBAN: ES36 0081 0622 0400 0236 5842 — BIC/SWIFT code: BSABESBB

(Please note that all charges for bank transfers are for the customer)

For any additional information about the payment, you can contact us at info@accidenteconflores.com

Accidente con flores absolutely does not share client information and guarantees the information you enter will not be disclosed to any outside organization or third party.